Joe is one of the pioneers of the Long-Term Care insurance industry. He founded ARM in 1986, and was one of the first to recognize the enormous potential this product held and still represents today. Consequently, ARM is now the largest distributor of Long-Term Care insurance in the Northeast and one of the largest in the country.
Joe has been involved in all aspects of the Long-Term Care insurance industry. In the 90s he taught a course on Long-Term Care insurance at Purdue University’s Insurance Marketing Institute. Later, he was instrumental in the creation of the Nation’s most prestigious LTCi designation program, CLTC.
Distribution has always been close to Joe’s heart, and he has spearheaded several successful initiatives within the fields of regular brokerage, affinity, employer groups, and financial services.
Joe lives in Belmont, MA with his wife, Evelyn Fowler.
Fun Fact: Joe is an incurable, thoroughly addicted, fresh water bass fisherman. Joe’s hoarding tendencies have been responsible for his basement to be continually mistaken for a tackle shop.
Henrik’s entire career in financial services has been focused on LTCi. Prior to joining ARM in 2001, Henrik held positions as sales manager and LTCi specialist with two large national insurance companies.
The corporate market place and all aspect of taxation pertaining to LTCi have been a focus in Henrik’s career and the topic of dozens of articles he has authored for industry publications. In addition, Henrik has been a speaker at numerous regional and national events. One of Henrik’s proudest accomplishments is the creation of ARM’s Northeastern University Co-op recruiting program.
Henrik and his wife, Ashley McCown, reside in Newton, MA
Fun Fact: Henrik found an early appreciation for insurance protection when he and his family were responsible for the flooding of 100s of acres of agricultural land in Burgundy, France during a canal trip in the early 1990s.
Derek started in the insurance business in 1991 with a national marketing agency specializing exclusively in LTCi. Having earned numerous accolades as a top national field producer, Derek founded his own LTCi agency before joining ARM in 2004.
Early on in his career, Derek realized the significant potential associated with implementing LTCi programs with employer groups as well as professional affinities. Since 2000, these areas have been the exclusive focus of Derek’s marketing efforts.
Derek holds one of the largest individual blocks of business in the industry.
Derek and his wife, Maureen, live on Cape Cod, MA.
Fun Fact: Derek’s been known to go on Long-Term Care appointments by boat.
Mary began in April 2005 as the go-to person handling ARM’s Commission Accounting. Today, as Director, Operations, Mary’s primary responsibility is to handle all of ARM’s financial operations. Bringing over 30 years’ business experience, Mary previously worked at Walden Sports, Inc. and Colgate Palmolive.
Mary lives in Arlington, MA with her husband Eric, and they enjoy family time with their two grown children, Carl and Elyssa.
Fun Fact: Mary is a professionally-trained former Sous Chef. Today, she continues to drive her food passion as a member of the Chef’s Collaborative and by celebrating food with elaborate dinner parties.
James’ strengths lie in his ability to support agents selling multiple long-term care carriers with various products operating in diverse distribution channels nationwide.
He joined the ARM team as a Northeastern University undergraduate in 2007, continued throughout the remainder of his college education, and has climbed the ranks from Marketing Associate to Director, Marketing.
At ARM, James’ responsibilities include providing expert support in Long-Term Care insurance product, individual case design and positioning. In addition, he manages regional association LTCi marketing programs and specializes in development of and marketing to employer groups.
James lives in Brighton, Massachusetts.
Fun Fact: James thinks if he played more golf he’d be consistently shooting in the mid-80’s.
Nate joined the ARM team as an undergraduate student in 2007 as a New Business Case Manager. He earned his BA in Marketing from Northeastern University and is now Director, New Business.
His eight years of LTCi experience gives him the expertise necessary to proficiently assist agents in determining insurability, navigating the complexities of underwriting standards with multiple carriers. Nate’s expertise also allows him to troubleshoot various New Business challenges to make every effort in getting cases issued.
At ARM, Nate’s responsibilities include application intake and scrubbing, pre-screening applicants, and ensuring that the New Business department keeps agents informed of their pending cases status.
Nate, his wife, Lana, and his son, John, live in Salem, MA.
Fun Fact: Tom Brady was mentioned in Nate’s wedding vows.
Jake started working at ARM in 2012 as an undergraduate. He has since graduated from Northeastern University and has risen from the role of Marketing Associate to Marketing Manager.
Jake’s strength is his ability to create a suite of visually appealing and informative marketing materials for any project—including eBlasts, fliers, posters, home mailing letters and much more.
His responsibilities also include providing agents with product and illustration support within ARM’s many distribution channels, ensuring that our sales force is armed with the newest and most effective marketing materials & assisting agents throughout the Multi-Life LTCi enrollment process.
Jake lives in Brighton, Massachusetts.
Fun Fact: Jake is a fan of many genres of music and loves to see his favorite acts live. He also roadies for one of New England’s top Grateful Dead tribute bands!
Alexa joined the ARM team in January of 2012 as an undergraduate student. After graduating from Northeastern University in May 2014 with a BA in Business Administration, she began her formal career at ARM. Although beginning in the New Business department, she now divides her time with Licensing and Operations as well.
At ARM, Alexa’s responsibilities include New Business case management and status reporting in addition to serving as liaison between carrier and agency/agent. She also facilitates carrier appointments, supports agent licensing and training efforts, and tracks commission payments.
Alexa lives in Brighton, Massachusetts.
Fun Fact: Alexa is a devoted University of Louisville fan. GO CARDS!
Andrew started working at ARM in July of 2014 as a Co-op student. He continued to work with us as he finished his studies at Northeastern University, and after graduating with a BS in Psychology, he began working full-time at ARM as a Marketing Manager.
Andrew works in various capacities to support the marketing team in the execution of its day-to-day operations. He works directly with HR staff at Employer Group clients to coordinate marketing activities and billing processes. A great deal of Andrew’s work involves creating and maintaining databases which allow ARM to monitor activities ranging from sales production to lead generation to billing. He also helps develop marketing collateral for Employer Group and Association marketing, including webpages, email marketing campaigns, and direct mail packages.
Andrew lives in Boston, Massachusetts.
Fun Fact: Andrew built the website you are currently viewing.